cloud-pro-eu - 202603054200409 - Service degradation – Incident details

All systems operational

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202603054200409 - Service degradation

ResolvedDegraded performance2 hours 7 minutes

Affected

IMAP

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

POP3

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

SMTP

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

HTTP

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

PROVISIONING

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

  • ResolvedUTC
    The Service Degradation has been closed.
  • MonitoringUTC
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • UpdateUTC
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • IdentifiedUTC
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • InvestigatingUTC
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.

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