Affected Components: Platform

Sep 10, 09:54:16 GMT+0
Identified - We want to notify you about the approaching maintenance window for upgrading OX Cloud to OX App Suite v8.53 in September. Open-Xchange will provide detailed release notes, a summary of the changes, and the confirmed start time for the maintenance shortly..

Duration: 6 hours

Affected Components: Platform

Sep 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 14, 04:42:33 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

Sep 9, 09:24:31 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Sep 16, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 3 minutes

Affected Components: HTTP

Sep 15, 01:46:32 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Sep 15, 02:39:15 GMT+0
Resolved - The Service Degradation has been closed..

Sep 14, 22:36:20 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Sep 15, 00:05:39 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Duration: 4 hours and 21 minutes

Affected Components: SMTP, IMAP, PROVISIONING, POP3, HTTP

Sep 9, 16:46:00 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Sep 9, 17:58:03 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Sep 9, 19:03:05 GMT+0
Resolved - The Service Degradation has been closed..

Sep 9, 19:31:18 GMT+0
Identified - We had to reopen the incident. .

Sep 9, 21:07:09 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Platform

Sep 3, 09:17:55 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- Categories from a searchable dropdown: Type to filter the list, or type a new name to create a category and apply it in one step. The same picker assigns categories to mails, appointments, contacts and tasks, and filters searches by category. \- Sortable mail search results: Search results can now be sorted and ordered like a normal folder, by sender, subject or size rather than only by date. Cancelling the search restores the folder's own sort order. \- Settings and notifications as side panels: The settings menu and notifications now open in a side panel instead of a floating popover, with keyboard focus moving into the panel as it opens and returning to the button that opened it on close. Calendar reminders and invitations offer a “Show in calendar” link that highlights the appointment in the current view. \- This release introduces support for Brand Indicators for Message Identification (BIMI). BIMI lets mailbox providers display a verified company logo next to incoming messages. In the OX App Suite UI, the BIMI logo is resolved and rendered locally so we can offer a preview in the compose dialogue and enrich list views. Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.52/> Expected Impact: \- No user impact is expected.

Sep 9, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 9, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Platform

Sep 3, 13:52:21 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Sep 8, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 9, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 1 hour and 56 minutes

Affected Components: Platform

Aug 31, 11:10:00 GMT+0
Completed - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly..

Aug 27, 09:13:42 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- Categories from a searchable dropdown: Type to filter the list, or type a new name to create a category and apply it in one step. The same picker assigns categories to mails, appointments, contacts and tasks, and filters searches by category. \- Sortable mail search results: Search results can now be sorted and ordered like a normal folder, by sender, subject or size rather than only by date. Cancelling the search restores the folder's own sort order. \- Settings and notifications as side panels: The settings menu and notifications now open in a side panel instead of a floating popover, with keyboard focus moving into the panel as it opens and returning to the button that opened it on close. Calendar reminders and invitations offer a “Show in calendar” link that highlights the appointment in the current view. \- This release introduces support for Brand Indicators for Message Identification (BIMI). BIMI lets mailbox providers display a verified company logo next to incoming messages. In the OX App Suite UI, the BIMI logo is resolved and rendered locally so we can offer a preview in the compose dialogue and enrich list views. Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.52/> Expected Impact: \- No user impact is expected.

Duration: 5 days and 31 minutes

Affected Components: Platform

Aug 31, 08:19:30 GMT+0
Completed - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly. .

Aug 26, 07:48:50 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 6 hours

Affected Components: Platform

Aug 19, 15:45:07 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Aug 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Aug 5, 11:05:05 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Aug 13, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 13, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Aug 5, 11:03:59 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Aug 12, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Aug 5, 11:02:38 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Aug 11, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 11, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Aug 5, 11:01:09 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Aug 10, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Jul 29, 09:43:46 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- Private appointments by default: Users can now mark new appointments as private by default for their own calendars, making it easier to protect calendar details consistently. \- Resizable all-day area in Calendar: In day and week views, desktop users can now resize the all-day section when many all-day appointments need more space. \- Choose where new contacts are saved: The contact creation dialogue now includes a “Save in” picker, allowing users to choose the private, public, or shared address book where a new contact should be stored. \- Tasks in the calendar: Users can now show tasks with due dates directly in Calendar. The new Tasks calendar can be enabled in Calendar settings and shown or hidden like any other calendar. \- Additionally, this OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.51/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.51/> Expected Impact: \- No user impact is expected.

Aug 5, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 5, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Platform

Jul 16, 05:40:42 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jul 20, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Platform

Jul 10, 06:49:47 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jul 16, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Jun 29, 10:53:04 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- Enhanced accessibility throughout OX App Suite: This release includes a broad range of accessibility improvements, including better keyboard navigation, improved screen reader support, enhanced focus handling, clearer ARIA semantics, and improved color contrast across various areas of the user interface. More information about accessibility can be found at <https://documentation.open-xchange.com/8/ui/accessibility.html> \- Additionally, this OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.50/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.50/> Expected Impact: \- No user impact is expected.

Jul 7, 09:30:36 GMT+0
Identified - Due to a technical issue, the maintenance window has been canceled and postponed. Please note that the start time has been rescheduled to July 14, 2026, between 04:00 p.m. and 06:00 p.m. CEST..

Jul 14, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Platform

Jul 6, 06:28:03 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jul 9, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 9, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 days, 13 hours and 19 minutes

Affected Components: Platform

Jun 25, 15:01:38 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jul 1, 04:20:16 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: Platform

Jun 17, 08:29:49 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jun 25, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 25, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Jun 18, 17:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jun 18, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Jun 11, 17:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jun 11, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 11, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Jun 2, 14:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- We’re introducing a more personalized experience for our German-speaking users. You can now choose between formal and informal language in the user interface. By switching from the traditional and more formal “Sie”, to the more casual “Du,” the UI can better match your preferred tone. This option is easily enabled or disabled at any time in the language settings. For new users, the choice is also available during the initial setup when German is selected, allowing you to tailor the experience right from the beginning. \- Additionally, this OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.49/changelogs/ui.html>. Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.49/> Expected Impact: \- No user impact is expected.

Jun 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Jun 1, 21:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Jun 1, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Platform

May 26, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 26, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 26, 14:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

May 21, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 21, 17:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours and 7 minutes

Affected Components: SMTP, IMAP, PROVISIONING, POP3, HTTP

Mar 5, 17:26:55 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Mar 5, 17:48:19 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Mar 5, 18:04:47 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Mar 5, 18:15:45 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Mar 5, 19:34:13 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 1 day, 3 hours and 1 minute

Affected Components: IMAP, SMTP, POP3, HTTP, PROVISIONING

Feb 26, 08:02:04 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Feb 26, 09:24:39 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Feb 26, 10:43:57 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Feb 27, 11:03:28 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 40 minutes

Oct 11, 15:24:00 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Oct 11, 15:38:30 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Oct 11, 16:03:40 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 2 hours and 53 minutes

Aug 22, 11:13:18 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Aug 22, 11:17:48 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Aug 22, 14:06:27 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 10 minutes

Aug 22, 07:27:05 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Aug 22, 07:36:37 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 34 minutes

Jul 23, 08:38:23 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jul 23, 08:40:55 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Jul 23, 09:12:40 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 5 hours and 27 minutes

Affected Components: Platform

Jul 17, 13:41:27 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jul 17, 13:45:00 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Jul 17, 18:23:23 GMT+0
Identified - We'd like to inform you that we detected a Service Degradation. 3rd party clients are affected all the time - Webmail should work partly. We apologize for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jul 17, 19:08:00 GMT+0
Resolved - This incident has been resolved..

Duration: 10 minutes

Jun 29, 08:56:35 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jun 29, 08:59:10 GMT+0
Identified - The Service Degradation is confirmed and all affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Jun 29, 09:05:36 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Jun 29, 09:06:48 GMT+0
Resolved - The Service Degradation has been closed..