cloud-pro-eu - 202507174200528 - Service degradation on ["cloudproeu-production"] – Incident details

All systems operational

202507174200528 - Service degradation on ["cloudproeu-production"]

Resolved
Major outage
Started about 1 year agoLasted about 5 hours

Affected

Platform

Major outage from 1:41 PM to 1:45 PM, Operational from 1:45 PM to 6:23 PM, Major outage from 6:23 PM to 7:08 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We'd like to inform you that we detected a Service Degradation. 3rd party clients are affected all the time - Webmail should work partly. We apologize for any inconvenience this Degradation may create and will give you an update as soon as possible.

  • Identified
    UTC
    Identified
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Investigating
    UTC
    Investigating
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.

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