cloud-pro-eu - 202603054200409 - Service degradation – Incident details

All systems operational

202603054200409 - Service degradation

Resolved
Degraded performance
Started 6 months agoLasted about 2 hours

Affected

IMAP

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

POP3

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

SMTP

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

HTTP

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

PROVISIONING

Degraded performance from 5:26 PM to 6:15 PM, Operational from 6:15 PM to 7:34 PM

Updates
  • Resolved
    UTC
    Resolved
    The Service Degradation has been closed.
  • Monitoring
    UTC
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    UTC
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    UTC
    Identified
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Investigating
    UTC
    Investigating
    We'd like to inform you that we detected a Service Degradation. We are already investigating what the root cause and the impact of this incident are, and will provide an update with more information within the next minutes. We apologise for any inconvenience this Degradation may create and will give you an update as soon as possible.

© Open-Xchange 2026